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Have a DNS problem that won't resolve…

Have a DNS problem that won't resolve and was basically told it wasn't their problem. Maybe they are grumpy that have hosting with another provider? May it was technically beyond their scope? Easier to transfer domain that suffer through long "support" chats that go nowhere.The problem is that the default servers on two domains I have with Domain.com are not Domain.com servers. The Parking page goes to a Network Solutions ad-click page. So, until the default servers are correctly configured I do not have access to properly modify DNS records. I need to somehow get Domain.com to fix the problem. The response from their support group was that I needed to contact the "hosting" provider. These domains are parked with Domain.com and are not hosted anywhere. I plan to just pay to have the domains moved to another registrar, but the authorization codes haven't been sent to me yet. Kinda feels like being a hostage.

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Date of experience: Jul 10, 2024