Party of 10 in Disney with 2 autistic children. We had a great time, but only because we were prepared to throw money at avoiding the lines. The main issue we had is Disney can not cope if more than 1 child in the party has a disability. Then splitting the party into 2 they advised against and we’re correct to do so. We had granddad and grandma there not to go on the rides but as carers , there is no reduced carer rate unlike many other attractions. Because only 1 child could be disabled we ended buying expensive genie plus services to get into rides, we also bought individual lightening lanes as we could only DAS 6 when we needed to get 8 on long queue rides which did not take genie plus. To make all this happen we also needed magiband plus for 10, so in all an additional 2000 usd dollars, most of which we did not plan for. I reported this to Disney and simply got a reply saying it would be reported to senior management, customer service speak for we will ignore you. Disney sometimes more than 1 child in the party is disabled please recognise this and update your systems accordinglyWhy have I updated this ??? . Because Disney did care, took the time to call me, listened to me, acknowledged there were issues. I reviewed too early and was too cynical so sorry Disney and thank you for your time understanding and showing you cared for something other than the dollars.
