Discord was great until it wasn't. As a communication platform it's been absolutely perfect, however, my credentials got hacked by a bot and started sending "free subscriptions" to everyone in every server I was in. As you can imagine that adds up and is quite terrifying. I caught it fairly early on and my banking institution halted the fraudulent charges, however, any form of "chargeback" breeches Discord's ToS. My fault for not reading the fine print I suppose - But anyone would react swiftly if their financials were at stake. I reported the hack to them immediately but didn't know I had to handle the charges a "certain way" or risk losing the account being locked forever. At the same time I almost don't want the account back at all because I've no idea how it was compromised. I do want my information removed from it for obvious reasons - But I can always make a new one if needed. Discord has done nothing but send me automated responses that are neither helpful nor do they answer any questions. They locked the account NOT because of the reported hack (ironically I got another automated msg about it a week later saying there might have been suspicious activity) but because I dared to stop a bot from draining my accounts. Then proceeded to give me a warning about handling improperly. There has been zero support. Zero customer service. It's a trainwreck that THANK GOODNESS my financial institution is willing to help me sort out because sadly Discord is not. This was an unfortunate set of circumstances. There's no obvious rhyme or reason for it. The hack wasn't Discords fault, nor mine, though I suppose that depends on perspective - But my issue raised with Discord is the absolutely atrocious way they handled their responses and completely blew me off for over a week. Scams, hacks, bots are serious business. I wish someone at Discord knew that.
