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Completely locked out of my account.

I have 2-step authentication on my Discord account... Recently, my parents bought a new phone. Unfortunately, I forgot to save my backup codes, so I told myself, "Fine, I'll use the authenticator to log in again, like I always did." Unfortunately, I'm not that lucky. I struggled for several hours last night to scan the QR code and get a six-digit number to log into my account. I used two portable devices and various applications, but to no avail.The QR code is broken because every time I scan it, an error occurs, indicating that the problem is with them rather than my phone. I reported this, and they couldn't help me. It's absurd that I can't access my account, according to Discord Twitter support. The only solution they gave me was to create a new profile. I have a lot of connections through my Discord account and files through important direct messages. Another laughable thing about them is how they can delete my account, but they cannot disable two-factor authentication for security reasons. Fun fact: DeviantART Inc. has this feature, but it is only available to subscribers; they will help you if your account is locked, while Discord won't. Don't bother with them.

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Date of experience: Jan 05, 2024