I placed an order for a phone case in August. I immediately realized I ordered the wrong case. I sent an email explaining this and asked to update the order. Radio silence. I called, I emailed, I said many times I wanted to cancel. Nothing. I started with resolution thru paypal, and immediately got a tracking number. I again said I canceled this order give me my money back. Nothing. I finally received the case that I canceled, with no way to return for free, and now I can't even pursue them thru PayPal. I have lost soo much time on this. NEVER ORDER FROM THIS COMPANY.