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Core Membership Renewal Boardering on Fraud

Have been a faithful member of DeviantART for over a decade, including a Core Member with paid membership to support my favourite site. Is just too bad they mishandle peoples' accounts so badly that they'll keep enabling automatic membership renewal without your knowledge. At one point they charged me twice for a one-year sub, leaving me with two years of Core Membership I didn't ask for. After the huge overhaul they did of the site, removing all features I loved about it and all, I was still going to keep using the site but NOT as a paying member. Letting my at the time Core Membership run out on its own. Imagine my surprise days later finding a transaction for a new membership when I checked my bank for my usual budget checkup. dA had NOT sent me any mails to notify me of the "purchase" renewing my Core Membership for another year. With a site policy that you can demand a refund 24 hours after the "purchase". When not informing the supposed buyer, thus I first saw this days later. dA has become too sketchy over the year. No email informing of you an automatic renewal you didn't ask for and no options to permanently delete your card info from the site... I went to my bank for the refund with the claims of fraud.

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Date of experience: Jun 07, 2020