Honestly the worst site to sell your items. There is no way to reason with them about anything. The customer service is disgustingly bad, truly the worst I've ever seen anywhere. Every time you try to chase up something you get a different customer service person who either doesn't have access to messages you've said or just can't read, hard to tell. They know nothing about actual real policies they're supposed to obey and wil let you get scammed over and over on both sides. Not helpful to buyers or sellers. I asked them to delete my account eventually and they refused, instead my account got apparently suspended and they charged a charge back from my account for an item that was sold 2 months ago. Absolutely broken system and everyone who works from them has no idea what they're doing. Not to mention there is no way to contact them outside of email. Truly appalling, how are they even still operating is crazy to me because it's so full of scams.