depop

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This company refuses to give me a…

This company refuses to give me a refund because I requested a refund after the 30 day purchase mark for shoes that are not as described due to being fake/counterfeit. This is not fair because how am I supposed to know that the shoes are counterfeit just from looking at them. It's also pricey to continue getting authentication checks. It's completely unfair that a scammer seller gets to keep my money and depop fails to understand this and be understanding and compassionate as always.

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Date of experience: May 13, 2024