Depop is fraudulent and will always side with the seller even if you come with all the proof in the world that you are merited a refund or replacement. I sent them message exchange between a seller and myself that they would send out a new shirt due to it being defective. I’ve filled a complaint with the BBB (Better Business Bureau) and with my bank. I am removing all my sales from this platform additionally and will no longer give them any business. DEPOP IS A FRAUD.