depop

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Very bad and disappointing experience, have been made feel like criminal...

Joined Depop recently hoping to sell unwanted clothes. Received an email one morning saying that my email address has been updated which I didn't. Tried to change password, was informed that my account was blocked. Contacted Customer Service and have been told by Cybil that " As you have failed to comply with our Terms of Service and failed to respect our Community Guidelines we feel that allowing you to remain active poses too much threat to the Depop Community and have therefore removed you from our platform. You will not be allowed to open further accounts on Depop. Please consider this decision final and unappealable."WHAT THE HECK??? My account has clearly been compromised and after I have asked for the reason why this happened, they just didn't bother to get back to me! REALLY??? Very very disappointing. Not a professional Customer Service at all. And don't worry, Depop, I WILL DEFINITELY NOT TRY AND OPEN AN ACCOUNT WITH YOU EVER AGAIN. SCAMMERS!!!

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Date of experience: Dec 18, 2024