I’ve been scammed twice on Depop, and the customer service is absolutely non-existent.The first scammer never posted the item and, after two weeks, claimed they were overseas and promised a refund. I spent four weeks chasing this refund with no response. Eventually, I had to escalate the issue to PayPal, which took weeks to resolve. Despite reporting the account to Depop, it’s shockingly still active!The second scammer also never posted the item. After two weeks of me repeatedly asking for a tracking number, they provided a fake one and then blocked me on Depop. To make matters worse, they reposted the same dress they scammed me with! I reported this account too, but once again, they’re still operating and selling the same item.Because I paid with PayPal for both purchases, I now have to go through lengthy claims processes that take up to 60 days to resolve. Depop has shown zero accountability or willingness to remove scam accounts from the platform.This has been an incredibly frustrating experience, and I wouldn’t recommend Depop to anyone. Use it at your own risk.
