I love selling on Depop and have made a lot of money doing it but their customer service is atrocious. I bought a pair of pants that was not as advertised in the listing and filed a dispute and they sent me an email promising a refund then the next day sent a follow up saying they changed their mind. I then emailed them a calm email saying it’s not as described and I want my money back and they said they’d escalate me to their “special support team” if that even exists then never got back to me even after I sent a follow up email and have since blocked me so I can no longer send emails. Absolutely terrible customer service especially to someone who has sold hundreds of items on their site and is a loyal user.
