I usually fly emirates international, or equivalent airlines. This time Delta had direct so I booked it through them. I was not just disappointment, but a palled at my experience. My baby had an accident when she fell and hit her face and she started bleeding. The crew member not only stood there, walking past me, despite knowing what happened. But refused to give us any first aid kit, or offered even a tissue or gauze that we had requested for more than 15 minutes. The surgeon next to me requested the first aid kit as well. The supervisor came and became very aggressive with him. Seeing that they needed to ask the pilot for permission first. It was as if they were following just basic protocol without knowing how to react in an emergency and has lost touch to the natural reaction of basic human needs. I waited another 20 more minutes for an ice pack. Throughout the entire flight when you press for help, they will only come after 1 to 2 hours later. One attendant accidentally picked up my baby’s diaper bag accident and was so shocked asking me is this diaper before throwing it back at my face on my seat! I was so shocked! The bathroom is atrocious and filthy with urine and water marks all over the floor even before takeoff. I had confirmed one free luggage, as well as infant meals prior to booking the flights. Only to find out that there was no infant meal for the past 23 years when I was in the plane. I had no food prepared for my baby. And then they lost my special meal that I ordered. Everything seems to go wrong with Delta. It was 180° difference when I fly with Emirates. And when I asked the pilot and the supervisor for an incident report, the supervisor was very aggressive and said she will not provide that and assumed I would use it to sue them , when I had no intention of such. I just needed that for legal purposes to make sure that I’m covering my grounds as to what happene. And then they had the audacity to say oh my gosh we’re so sorry let me give you 4000 miles back that is equals to less than $20 worth of points. I am utterly disgusted by the inhumane and an empathetic delta employees disgusted by the filthiness of the plane in bathroom and disgusted at the attitudes of the supervisors and pilot.
