delta

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Terrible airline, worse customer service

Terrible airline. We missed our connection due to our plane diverting, when we arrived into NYC, the queue for the Delta customer service was up to around 4 hours long. The attitude of the staff on the desk was poor, no communication to anyone about what was happening. 0 money or support provided for hotels/taxis etc and left on the streets of NYC for 24 hours. Inflight service also poor, offered a soft drink and a snack across a 5.5 hour flight? I would not recommend ever flying with this airline.

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Date of experience: Sep 10, 2023