delta

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Deceptive seating practice

I purchased a seat for more leg room and the seat plan clearly shows a significant gap between the seats. Yet this was not the case, so I paid for the privilege to be crammed in like a sardine. Tried to reach out to Delta and the virtual assistant was absolutely pointless, the airport customer service center agreed it looked deceiving yet had no answer only refered to their online customer service which proved utterly useless as stated above . Tried via Instagram but it's been almost a week with no response. So I would not recommend simply due to the deceptive seating practice as well as the non existent customer service.

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Date of experience: Feb 14, 2024