I know Delta gets a bad reputation when travel plans go wrong. Most all the time they go right for me, and they have some of the absolute best employees who seem to really care. Storms, plane issues etc... all make us upset, but 99%of the time, there is little to nothing the agents can do to make you happy. The Delta crew based out of New York on my recent flight from Denver to CVG did make me happy. They were wonderful, and I'm happy to take a minute to call out their great service.
