I’ve been a Virgin Gold member for years and flown with Virgin and Delta 10s, if not 100s of times. Of course when flying this amount you get some issues - but on the whole Delta have always been good to try and find a solution.It looks like they have adopted a new stance to customer service in 2026 - the one where they don’t have much interest in helping the customer and their staff have little to no common sense. I (like many other flyers loyal to airlines) often inconvenience myself and take a worse flight or an indirect route - normally for the convenience of flying with one airline. It looks like loyalty, common sense, staff who can answer anything other than ‘computer says no’ and one time flights are all something Delta has left behind in 2025.
