My less than one year old laptop computer woukd not start up. I called Dell tech-support and they walked me through finding an error code and then said I had to purchase a service call in order to get someone to help me further. The customer service person told me that if I purchased it someone would call me between 9 and 11 PM that evening. I am when I did purchase the service call appointment I again scheduled it for 10 PM that evening. Needless to say no one called me. The next day I called Dell customer service and they said I had to follow the links on the email they sent me. Those links were basically self service instructions. Not what I paid for at all. The guy was completely reading a script and would not help me at all after I told him that is not what I purchased. I purchased help from a human being. All he could do was read the script over and over and over like talking to a robot. I will never buy another Dell or call Dell service again. I told the guy on the phone I wanted my techService canceled which he did not respond to so I went ahead and filed a protest with my credit card company. Good luck to me
