dell

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Terrible Customer Service

Placed an order over 6 weeks ago, online tracking shows 6 different conflicting dates about shipping/delivery most of which have passed and it still hasn't arrived. Customer service have no idea when it will ship and then close the ticket as if they did a good job and answered my questions. "As of now we cannot see the estimated delivery date due to some issues. As there is no follow up required, i would consider the issue to be resolved and close the case."This was a big order and I have spent thousands more in the past. But I will be looking elsewhere in future.

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Date of experience: Dec 15, 2020