I am simply trying to get a refund on a item and I have contacted multiple people. I literally went on the order option and contact support. The website asked for what help was needed and I said needed a refund. I have contacted through live chat and email and every time the person says they can't help me and just sends a link to technical support. Dell come on. Why would you include technical support for a refund if every person I attempt to chat with or email to just says that cannot help me? Just include the link to technical support who can actually resolve the problem.I also believe it might be the factor the employees just don't want to take the time to help me as after 5 different chat sessions I finally found a employee who didn't just redirect me to technical support and took time to get the refund processed and requested. I shouldn't have to go through so many chat sessions to find an employee who is willing to help me rather than just say they can't and redirect me.
