Ordered software on a Friday and was told the “keys” would be shipped in 24 hours. By Sunday nothing received. Call and was told they couldn’t see “anything” about the order including not being able to cancel. Told to call back during M-F business hours (not open on the weekend). Sent a message to cancel the order. Bought from Best Buy in Sunday.Started calling on Monday to cancel. Got giant run around - “keys” still not sent. Called on Tuesday and was hung up on by 5 different people. All were heavily accented - one even acknowledged that and told me to ask her to repeat anything I didn’t understand.Finally called AmEx and disputed charge.All this after spending over $1,000 on a new computer. It will be the last Dell I ever purchase!
