Bought a Latitude laptop along with other dell accessories in June. From day one the fan made so much noise. I called a few times but the noise kept reoccurring. December it got so bad that it was hard to work with the fan continuously on. Well from having an engineer come out twice, first time to change the fan, which didn't solve the problem and the next day to change the the mother board. Even that didn't work. The engineer walk out shocked and concerned, his exact words 'this is not a cheap laptop its should not be doing this all all, get a refund'. So I started the process of getting a refund. Only to be passed on and one lady at guided me to wipe my laptop, all the time I kept saying to her the noise is still there, she even said that she could hear it. Working from home and now left without a laptop. How insensitive. I finally managed to get a refund approved 3 weeks later. I was told to send the whole order back. Everything in a box and sent back. 2 weeks later no email or acknowledgment that they have received the laptop and other accessories. Eagerly waiting for the refund so I can buy another laptop. I get an amount in my account, but its only for the laptop and not the rest of the order. Once again I phone up and a lady no compassion at all, promised she will send an email this needed to be raised to another level. No email. (not the first time promises have been made by their staff and not adhered to). no w going in Jan in a few days and only a partial refund. No apology. No care. Well as soon as i get my money. I wont ever be buying a Dell laptop or anything for me or my company! Dell you seriously need to improve your customer service and teach your staff compassion and empathy. They are rude and their attitude is disgraceful.
