I wish i could give this 0 stars - this is by far the worst experience I have ever had. The laptop they shipped me was broken. At first, I was okay with a replacement order, but then the order was going to be delayed for more than a month so I canceled the order. But despite my wish, they still shipped the laptop to me so I had to call to return it (because apparently, I cannot do this online). I called to return the order, but the shipping label was not emailed to me within the 2-day time frame they gave me (even though last time the replacement order shipping label came within in day!). I called again multiple times and the call was dropped multiple times, even the latter times when I informed them of this problem and asked the agents to take care not to drop the call. I am still waiting on my shipping label as of now - this is an urgent issue for me due to moving, but Dell does not seem to understand and seems to be withholding from helping me return the laptop and get my refund. Horrible experience and hours wasted being put on hold - I will never buy from Dell again and I will be sure to warn everyone I know how terribly unreliable Dell customer order support is.
