I've only had Dell computers for many years until recently, when I made the mistake of letting Dell run a system update. Computer rebooted to a Welcome to Windows screen and really the system was essentially destroyed. I'd made the mistake of not having my 350GB of downloads backed up, so I lost those, and while Dell support DID work on at least making the computer functional (they got it limping along, but every time I logged in, it was to a calendar that thought it was September, work programs that I had to constantly change to my settings, not default, just a constant daily reminder that my computer, that had worked perfectly before, was now junk). What bugged me was the tech support guy said, Oh, your computer is really old, which, No, it was just over 2yrs old... which reminded me when my last Dell died it was less than 3yrs old... Upside to this is that I purchased an HP with an SSD and a 7TB external hard drive and I could not be happier.NEVER AGAIN WITH A DELL