I love Dell products and think the XPS is amazing. It is the Dell service that is an issue. It is HORRIFIC. They sell you in all the peace of mind 4 year warranty and service plans....turns out they are more like POS. I spilled coffee on my 6 month old XPS over the holidays and had to suffer through what was the absolute worst customer experience of my lifetime...if I did not love the product, I would never buy Dell again. The service business set-up is what you might have received in the old USSR: an India call center coordinating with slimy/shifty vendors in the US for in-home repair. If Dell wants their service to be remotely on par with their products, they should blow this whole thing up and re-engineer the service concept from A-Z. They may not make as much money - right now, it is maximize profits at the cost of customers...not a recipe for long-term success.
