Ordered new Machine before xmas. Order confirmed email recieved. When I log in with confirmation number says it will be despatched 7 January yet I have no order number and the site says they haven't even started making it. So I phone as suggested, overseas guy cant speak English says someone will ring me back; That was a day ago, so despite order being a week old I have no idea if it is even in the pipeline. My first and only experience with Dell service, when my XPS arrives [if it ever does] I will return it and ask for refund on principle. HP and ACER leave these clowns for dead with customer service.
