dell

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Time for a Class Action Lawsuit

My company has standardized on Dell Latitude computers. We have about 20 laptops of recent vintage. Mostly E7470 and E7480, but some E5270. In the last quarter I replaced 3 swollen batteries. One computer was almost destroyed because of the swollen battery. $300 to repair it. Today, after noticing my computer with a swollen battery, I polled the company and I have 3 more laptops all with defective batteries. Of course the battery warranty is 1 year. I understand that, but the batteries should not self destruct after the warranty expires. These batteries are dangerous and it is only after careful inspection that I noticed the bulging keyboard/mousepad and the bottom cover. My employees are working from home. I hate to think what could happen.Dell's suppler should be taken to task by dell and Dell should at least offer discounted batteries to their customers. These batteries are $120 each. Quite an expense for a part that was defective to begin with. Check you batteries before you have an explosion.

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Date of experience: Jan 13, 2021