I purchased an XPS13 three years ago. The touch screen started to delaminate at 1.8 years in, and then the power button refused to work. Renewed my warranty and sent machine in for repair. They replaced the motherboard and screen (not the power button). Just shortly after my warranty expired and exactly 1 month to the day after I received the laptop back, the motherboard crashed. I have spent almost 4 hours trying to talk to someone who 1) speaks fluent english and 2) knows something about the process for getting a repair (after purchasing the $39 diagnostic fee). What they provide is NOT customer service. I've had dell machines for years. Never Again.
