I ordered a 3500.00 Alienware desktop for my son over a month before Christmas. I didn't get a single email telling me where the computer was during any step of the process until it shipped. The second I got the email I checked the tracking and found out they were shipping it to my old address. I ordered a laptop from the several years prior when I lived in Northern New York but changed my address info with the new order. I called support to tell them about the mix up and was told they would reroute the order only to find out 7hrs later it was delivered anyways. After several hours on the phone with people that barely spoke English I ended up having to drive 10hrs to go pick up the computer..... they never answered me back now I don't know if it's a company problem or third world call centers but I'm beyond disappointed.
