I have had the absolute worst experience the past 6 months trying to get Dell to repair my laptop. Originally the battery was the problem which I had to pay $180 to repair as it was not under warranty. BUT GET THIS: when I got my laptop back from the repair shop all of a sudden there was a decent sized white spot in the middle of the screen that was burned into the monitor that would not go away no matter what I tried. I called Dell back to get it repaired - no answer - I emailed them - no answer. This went on for a few weeks until I gave up and decided to follow up come the new year. 2021 came around and I called Dell told them the issue and I had to escalate the issue 4 times up the chain to finally get a supervisor with any kind of authority to “make an exception on their 90day policy.” This was absolutely ridiculous. They claimed that because I was contacting them past the 90 days of repair (repair was originally done in June, then I tried following up to get the white spot fixed and no answers or call backs for 3 weeks, then I gave up) that they wouldn’t cover the repair cost FOR THE DAMAGE THEY CAUSED. This is insane. They caused the damage and wanted me to pay for it? This cost me hours of time just trying to call them back to escalate the issue to get it repaired OVER AND OVER again until finally someone with an ounce of grace and compassion was reached. And even when the final supervisor “gave me an exception” she was super cold about it and still claimed it wasn’t something they considered to be exception worthy. Dell need to figure there customer service out as I will NEVER be supporting their products ever again and will steer EVERYONE clear of their ridiculous greedy customer service.
