I bought a Dell laptop less than 6 months ago, and my touchpad has started lifting, presumably because of a common battery issue that affects a lot of XPS laptops. I reported this over 3 months ago.I have received an email every couple weeks saying that the parts have been delayed, sometimes even after they were supposed to have arrived. It's during the pandemic, so I understand production delays.I finally get an email saying that a technician is going to come at a random time the day after a package arrives at my door. At no point in time did I say that time would work for me, and I was told during the process that I'd get to choose the time. I email back saying that I can't make it. I get an email back from them asking for more information, but minutes after, I also get a phone call from them. Fine. I schedule a time later that week and give my new address.I immediately get a text to confirm a time that I didn't schedule, which is also a half hour from then. I ask to change, but never hear back. A technician then emails me 30 minutes before the slot that I had told the person I wanted that they'll be visiting, but don't know my address. I give them the new address, and they make up a new time that they want to come visit me.I mean, seriously? How can a company expect to give me a half hour's notice for any time they want to stop by? Why don't they have centralized records so I'm not constantly emailing and calling? Why are all the expected times and dates so far off? It's a mess.
