I ordered a computer, got the verification via email then waited. The ship date came and went with no computer. If you check your order verification, everything seems fine. but there is another layer in that verification that shows the order had been cancelled. It has been over a week and I've heard from no one, either via email or phone. I spent most of a day being transferred from one department after another.I ordered a Hewlett Packard. Spoke with a customer service rep in America (yay) and and happily an HP customer from now on.