I want to start by saying that I was always impressed by the look and feel of the Dell XPS13. And that is why I did not hesitate to pay over $1,500 when it went on sale.So here is my honest review,• Within the first week of usage, I started getting blue screen errors, the “blue screen of death” with the sad face :(. • At one point, I could not turn on the computer at all, so I called the Costco concierge service. The rep was super nice, and I was able to reset the system.• Blue screens continued, but I thought that Dell will eventually fix the problem with the automatic software updates, but the issues continue but were less frequent.• Later while listening to my earphones using the Bluetooth function the sound was cracking pretty bad, so I call back the Costco concierge and after some troubleshooting, they said to call Dell’s technical support.• Dell determined that they needed to replace the motherboard, but the part was not available for 2 months. Finally, after that time they sent a technician, and he replaced the motherboard but that did not fix the problem.• Next, I needed to ship the laptop to Dell. It took a week to get it back. They completely reformat my drive so, I had to reinstall everything again. I thought for sure the problem was gone but lo and behold the cracking is still there.• Dell emailed me saying that they will follow up with a call but at this point, I have not received any calls or any communication from them, so I am throwing the towel and giving up. I have had many laptops for work and personal use throughout the years, mainly HP and Lenovo, and NEVER had experience what I experienced with this system. For this, I give Dell a 1 star. I hope that this review helps you in your quest for a good quality product.
