dell

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I purchased a laptop/tablet Inspiron…

I purchased a laptop/tablet Inspiron 7506 2-in-1 from dell for $1,000. Since the time of purchase it’s been serviced twice replacing the motherboard because it malfunctions and won’t power on. I’ve been dealing with this power issue since I purchased the laptop. I’ve asked multiple times for them to give me a new computer as this one obviously has issues that cannot be repaired. I keep being told that they will fix the issue so it doesn’t happen again, then a couple of months later same issue! With what I spent why can’t I just get a new laptop? This is horrible customer service. Absolutely my first and only time purchasing from Dell. Never again! Update: Had it repaired for the 3rd time only for the issue to happen again! This is ridiculous. Hasn’t even been a week since the repair.

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Date of experience: May 15, 2022