I expected more from Dell but I was in for a rude awakening. I called to get a price adjustment on a recent order that I haven't even received. I spent at least 1.5 hours calling them multiple times, speaking with a bunch of agents who are clearly in India or another remote location, and have problems with their phone lines, pass you on to other people, and then simply hang up on you (3 times). I chatted online only to be told after 10 minutes that they couldn't help me and I had to call customer service again. Mind you, I had mentioned from the beginning what my reason for contacting them was, so why did they have to take up 10 minutes of my time only to tell me they can't help. Another time I spoke with someone for a good 15 minutes and then he said the department that can help with this issue is closed for the day. What? Then why not say this from the beginning instead of wasting my time (again)? I tried to speak with someone on Monday, Wednesday and Thursday. It is so ridiculous that I will NEVER EVER buy from Dell again and have to deal with their customer service. I am seriously considering returning the item when I get it, that's how annoyed I am with this. Stay away from Dell. It's not worth it.
