I purchased a Dell Premium Service contract from Dell and the first time I contacted Dell for support it was a effort in futility. First I tried a chat session which lasted well over an hour only with no resolve to my issue. I then called Dell support and the technician set up a call back for the next day. Needless to say, NO ONE CALLED BACK. I then received several emails asking if I was still having issues. I explained in a return email no one ever called. I finally requested a refund for the service contract and now it is a wait and see if they will refund my money.
