dell

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Terrible warranty policies

AW3423DW monitor has issues with current firmware and I am unable to get a replacement. First time was a call and doing useless troubleshooting steps that have nothing to do with the firmware and I was told I would receive a callback within 24-48 hours never did. 2nd time tried chat only to answer the same questions over again and denied a replacement. Will never buy another product from dell.

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Date of experience: Apr 13, 2023