As far as I am concerned Costco bites BIG TIME!!! My son in law purchased a computer for me last Christmas and it is having major issues. I have a contract for repairs from my Dell computer before. I called Dell & gave them the tag # from this computer. I was informed by Dell this is a 10 yr. old computer & they do NOT work on 10 yr old computers. No wonder why the dam computer is crashing!!!! On the sales receipt it does NOT indicate it is a refurbished computer. So, my son in law out the $$$$ & I am stuck w/ an OLD Malfunctioning computer!!!!Dell & Costco notified & neither one has contacted me to make this horror right by offering a replacement.