I have a high end gaming laptop that needed the LCD screen replaced (after it was dropped). Express shipped, received by Dell technical support. Phone call to discuss the repair request with Rui. Within a few days, I receive the quote via email for the repair. Higher than necessary but I reach out (never really speak with the same person twice but the language barrier can cause issues). A female (Cyd) offers a savings code and correction on the quote. A week or so goes by and the new quote is sent. The code didn’t work or either was bogus but the updated quote was correct. Paid for the quote this week and after their “holiday”, I receive a call from Muskan (these are the names they are giving) and she indicated that I need to pay for everything in the original quote; they won’t accept “.. partial payments.” Not sure how the old quote would supersede the current one but I explained the new quote details and that’s all I require no need for additional services or items. Plus, it’s direct from the original salesman and paid in full. She sent an email stating she will return my laptop if I don’t pay the full amount listed on the first quote. I call you all to speak with my salesman or his manager, Anup, s it’s listed on the emails. Instead, I’m placed on hold (two days straight) with the promise someone will call me back within two hours. I guess it well be christmas again before I hear back! Too much hassle with so little reward. Not purchasing from DELL again and the outsourcing is beyond nuts for a product shipped to Texas. Zero out of Five stars
