I ordered and purchased a Dell laptop today. I cancelled 2.5 hrs later. Had no choice. The invoice indicated a reconditioned or opened product, I ordered a new product. After an hour and a half getting the run around by their AI Bot, I cancelled the order. Another hour and I was able to finally chat with a real human being (I think). Never spoke to a person because, well, Dell doesn’t pay people to talk to people anymore it appears. What happened to this Company? Very disappointed. The laptop I configured (with google’s help- their AI chat hasn’t a clue) was just what I was looking for. Hope HP can get close, I will even pay more!
