We purchased Dell Inspiron 15 3520 laptop from Costco in December of 2022. Exactly in two years (right after Costco 2 years warranty has expired) laptop hinges got broken. After searching the web in attempt to fix it, we found that this problem is very common for Dell laptops. When we disassembled our laptop to get an access to the hinges, we found that it is clearly a design flow. If you are a very mediocre mechanical engineer, you will immediately understand that an idea to use self-tightening hinge pins is a complete nonsense. This pin supposed to be tight to the extend it can keep a laptop cover open. But if this pin with time get tighter and tighter, it would provide more and more stress to the screws attaching hinge to the laptop cover. Those screws are screwed to the plastic nests, which eventually break because of stress, and loose hinge damages other laptop parts. Who would design plastic nests for screws under stress? Dell did!It is really surprising that Dell has such a design flow for years and simply ignores it. If Dell’ approach is to force consumers to purchase a next Dell product when an original one got broken, they are absolutely wrong: we would never purchase a Dell product again. So question is: what Dell does to rectify this problem? We also urge attorneys to initiate a corresponding class action lawsuit. Dell should learn the lesson!
