I ordered an alienware m18 r2. When configuring the computer, I specifically ordered ( and paid for) 2 X 1TB SSD. When the computer arrived and I tested various things, I found that there was only 1 SSD card. I checked this at multiple places (this pc, device manager, etc.). I raised a ticket saying that part of the order was missing. To save time and cost, I just asked them to send me the drive card, as I could install the drive myself. I instead received a message that it was a technical issue and not a order/sales issue and was told to contact technical support. They then closed the ticket with no further action.
