Terrible customer service. Purchased a laptop that has turned out to be faulty, have spent the last week wasting my time speaking to various people, none of whom can actually help. Requested a replacement which has been declined as I need to speak to their tech support - which I've already done and they haven't been able to fix?! Lots get lost in translation as everyone you speak to, English is their second language. Had numerous Dell laptops over the years but this will be the last one.
