Monitor arrived with massive hole in the box, the damage making its way to the last bit of bubble wrap on the screen. Thought I’d try see if it works regardless, it gets a power light but nothing else, no OSD, nothing. I start a live chat to get help, I get passed around a few people, then the last person told me to hold on and I never got a response back after asking if they were still there.Created a technical support call, got told it was for customer care due to the damaged box / internal damaged to item and closes the call. Called customer care next day, get told as the screen isn’t damaged it’s not for them it’s for technical support so I can’t return / replace and must do live troubleshooting but only between 8-5 weekdays only, i work 8-6 weekdays… I asked if they can send me the questions / troubleshooting steps so I can try them when I’m home and send them email with my answers, nope can’t do that, eventually convince them to send me an email with some things for me to try. Never got that email… I noticed from the live chat a 2nd support call was created and they had asked if I still needed help. I replied yes with a list of everything I had tried and what had happened so far, I chased each day but got no response for 3 days. Each night spent 2+ hours googling and trying fixes myself. Nothing worked and no help from Dell. Looked into it further and turns out I can just request a return contrary to what dell support had told me earlier. Started a return but can only drop off weekdays 8-5 again… book off a day off work and take it to the only drop off location in miles of me. It’s a tiny convenience store and I obviously get turned away and cannot return as they have no where to store it. Call up dell as I have 2 days left to return the monitor and cannot come back tomorrow to try return again as I have work and have made plans so I don’t have a wasted day off work just to return a monitor. After being passed around to 3-4 different people for 30 mins get told to drive to another convenience store miles away, no I booked the day off I’m not driving round North Yorkshire all day until I find a corner shop with space that’ll take my return. It’s massive they are all obviously going to turn me away. I ask if it’s possible to get it picked up from my house, yes! Finally something going my way. Spell out my address letter by letter, oh it’s an apartment? Leave it in reception so they can collect it. It doesn’t have a reception? Then they can’t collect it from you……. Ridiculous! They are too lazy to ring my apartment and wait 10 seconds for me to walk down a single flight or stairs?! Fine I can get it picked up from my parents house. I drive an hour at 6am a couple days later and drop it off at my parents before work for someone to pick up that day. I end up buying the monitor again (cheapest by £200 if I bought elsewhere) and it worked first time when I plugged it in. But from this experience I will not be buying from Dell again, as if there is an issue, it is a nightmare to resolve, customer service is horrific.
