Ordered several items during the Black Friday deals. When you purchase multiple items, all of them arrive on the latest delivery date. Waited over a month and after Christmas to get an email saying the entire order had been cancelled. Called to investigate as nobody actually spoke to me and found that it was because one item was now unavailable. Displeased, but asked for the rest of the order. Dell refused to honor the original cost with the offer and my Dell points. Repeatedly bounced from Sales to Customer Service until one agent said they would attempt to get the order live again and to wait for a call back. Not been contacted since. I honestly feel like being patient with the arrival hurt me and could have cost me an extra £200. I got my partners birthday presents elsewhere. We used to be Alienware for life.
