it is clear this company has went under as not only did the customer support number I called just repeatedly hang up on me after entering the information it requested (service number on bottom of pc) after 10 tries I gave up (yes it was the service number not serial or otherwise) and then I get a Customer Support chat going which I’m told will review my details and be right back after one message I waited and waited and waited and waited and eventually said screw this after about 40 minutes of waiting in a chat. Time I’ll never get back, thankfully I multitask. This company is clearly just barely operating now as the customer rep said in an email sent that due to a technical error. She was not able to reply to my messages meaning they’ve got them running worse hardware than they sell. Steer clear. And better off buying a portable Linux and using it as a pc, which I also do when I don’t want to boot up my self built pc. Looks like I’ll have to just reflash this laptop or extract what I can from internal hardrive to get memories of my mother who passed back. Pictures I can’t retrieve otherwise since dell is of no assistance and just take money gladly but the “service” ends there.
