I've used deezer for a number of years with no issue.However this started to change a few years ago when I found some of my playlists would just either randomly stop mid track,or just not even play tracks at all. All of my playlists were downloaded for offline use so this shouldn't have happened. This kept happening on and off, but only when out of the house, so only when not connected to WiFi (even after reinstalling the app), but not consistently enough to stop using it. I added my 2 older children to my account with deezer trio, and had no issues up until a weeks ago (26th April). The app wouldn't let me log in, dispite the password being correct. I contacted support and was told to uninstall and then reinstall, which I did. I changed my password and logged in. However as soon as I logged out, I was unable to log back in again using the new password. My children were also unable to log in to their accounts as it had logged them out. I repeated the process, and logged in, the checked my account settings only to find that deezer no longer lists trio as a subscription. Premium and family being the only subscriptions that were showing. I filled out another help form, but as yet have heard NOTHING back. That was the 27th. With my previous request for help,I heard back within hours, and have since received a survey about the service received on the 26th. Yet still nothing for the 2nd request for help. I've been charged a full months subscription for trio @£14.99 but not been able to use it...... Deezer have had plenty of opportunities to let me know that this subscription was going to be stopped BEFORE taking this months money. Wouldn't recommended to anyone, unless they are wanting to pay lots for a patchy service at best.
