27 Dec 2022, 21:28 GMT On 11/26/22, I re-subscribed as per Deezers insructions (due to my account being hacked for 2+ years) to Deezer Premium for the promotional price of $5.49 per month for 12 months as seen highlighted in yellow/red font directly below.Payment informationTransaction date: 25/11/2022Transaction ID: ADY_I_63811C58B0AF17 (REMOVED)Amount: $5.49Payment method: Bank cards - AMEX 377276********Next payment on: 25/12/2022Next payment amount: $5.49________________________________________________________________________________________________________________________________________________Details on your next payment:Payment method:Bank cards - AMEX 377276********Date: 26/12/2022Amount: $5.49____________________________________________________________________________________________On 12/26/22, I received an email from Deezer to update my payment method which I did even though I used the same credit card number I have been using since 2014 and I authorized deezer as a continuing monthly payment recipient under my new subscription offer. Now today, 12/27/22, I have been reverted to a free subscriber since my payment apparently did not go through (as highlighted in yellow seen below) and to become a premium member (which I already was), the price is now $10.99 per month.I did nothing incorrectly, I updated my credit card on 12/26/22 ( same card number & for truly no reason) and after updating I was listening to premium on 12/26/22 then today, 12/27/22 my premium subscription was canceled and to get it back I am being told it will be $10.99 per month instead of the promotion I paid for on 11/25/22 for $5.49 per month for 12 months.This issue is very frustrating and unfair and has the stench of a scam so Deezer needs to but has absolutely refused to make it right by re-instating my $5.49 per month, for 12 months subscription or even longer for that matter due to this inconvenience created on Deezers end, not mineUpdate payment detailsLooks like your payment didn't go through — don't worry, you can still enjoy Deezer Premium for the moment! (Yea, "Deezer" moment is... "30 feet or 30 seconds, whichever occurs first")Make sure to update your payment details soon or your subscription will end. The following is Deezers reply...Susanne (Deezer Support) 28 Dec 2022, 16:23 GMT Hello Chris, thank you for your message. I checked your account under (REMOVED) and can see that despite several attempts we were not able to debit on the 25th and 26th (NONSENSE!...has Deezer never heard of suspending an account until a supposed payment issue is rectified by the subscriber contacting support???) Hence we had to end the subscription unfortunately. We were not able to debit any of your cards. (To my knowledge I have been using the same AMEX card since 2014, by the way) We are not able to re-install the previous offer. I apologise for any inconvenience this is causing. Please let me know if you have further questions. Kind regards, SusanneAnd Deezer wonders why their subscribership is en le toilet! Why offer a month-to-month discounted yearly offer to previous subscribers to intice them to resubscribe, only to cancel their new promotional yearly rate due to a fabricated payment issue???
