deepl

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Non-existent support service

Non-existent support service. No details of who to contact in case one needs information on their PRO system. You have to do a lot of research on your own, around the internet to find a support email address. Even then no one responds. They are still making lame excuses, such as delays due to COVID to justify their laziness, so it says the auto reply. All they have on their site is a list of plans you can sign up for but no one is available to help if you have questions. I have also read reviews about people having lots of problems with their PRO version and not receiving any support. If their PRO version is as reliable as their free version, which one day is accessible and 3 others it's down or has glitches, then forget about paying the extra money. Personally I first tried the free version and was thinking about signing up for the PRO plan but today I cannot access anything and there's still no answer from support. Could it be luck? a sign that I would have wasted my money anyway? Who knows, I take the hint and steer clear of this site.

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Date of experience: Jun 11, 2021