Honestly horrid company, so easy to deposit money and start doing transactions within the app. However the minute you require that money back into your bank account, it becomes a problem. I have been going back and forth with live chat for a week now. Every time they take 10minutes to reply, then say I must let them know when I am back online. Constantly sending me to do more stuff that does not work. Just not a great experience, and my money still just sits in my crypto.com account.